Operational Engineer I – F5 LTM/GTM
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Job Description
Operational Engineer I ensuring software is operationally sound with F5 LTM/GTM before production release. Collaborating across engineering teams to enhance process efficiency while mentoring junior engineers.
Responsibilities:
- The Operational Engineer I is responsible for partnering closely with the Software Development teams to ensure software output is operationally sound before releasing the software into a production environment.
- Operational Engineer I prepare software for installation by running diagnostic tests and monitoring/configuring the software as needed during the testing cycle to ensure minimal impact as software is released into the production environment.
- This role ensures that all systems and equipment are running efficiently, effectively, and safely to support the organization's objectives.
- Proactively monitor, maintain, and optimize F5 LTM/GTM appliances and related software systems to ensure consistent reliability and optimal performance.
- Troubleshoot and resolve complex incidents and technical issues, perform root cause analysis, and implement preventive measures to reduce recurrence.
- Analyze system and traffic performance data to identify trends and recommend infrastructure or configuration improvements.
- Develop, maintain, and deploy automation scripts and tools to streamline operational workflows and support the software development lifecycle —bringing a builder mindset to create solutions that remove manual toil and enhance system reliability.
- Identify gaps or inefficiencies in processes and design creative solutions to drive operational excellence.
- Collaborate closely with application, network, and platform teams on installation, configuration, upgrades, and day-to-day operation of business-critical applications.
- Participate in capacity planning and scaling activities to meet growing business demands.
- Mentor and train junior operational engineers, sharing best practices and encouraging them to adopt a proactive, improvement-focused mindset.
- Maintain accurate documentation related to system configurations, operational procedures, and incident resolution.
Requirements:
- Bachelor’s degree in Computer Science, related field or equivalent experience.
- 2+ years of related experience as an Operational Engineer.
- Solid experience supporting and administering F5 LTM and GTM (BIG-IP) environments.
- Strong troubleshooting skills in complex, distributed network and application environments.
- Experience with scripting or automation tools (e.g., Python, Ansible, or Bash).
- Proficiency in scripting languages such as .NET, C#, Python.
- Experience with CI/CD tools such as Git, Jenkins, Azure DevOps.
- A builder mentality: motivated by solving problems at their root, designing tools and processes to make systems better, and leaving things in a better state than you found them.
- Familiarity with monitoring tools and interpreting performance metrics.
- Effective communicator with strong collaboration skills to work across technical teams.
- Commitment to continuous learning and staying current with evolving technologies.
- Ability to read, write, speak and understand the English language in a business environment.
Benefits:
- If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
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