Operations Coordinator – Healthcare Partnerships, Operations
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Job Description
Operations Coordinator managing healthcare partnerships and operations in a fully remote role for a fast-growing mission-driven company.
Responsibilities:
- Ensure operational workflows run smoothly across healthcare partnerships, improving efficiency and reducing errors.
- Maintain accurate CRM and project documentation to enhance visibility and decision-making.
- Support partner engagement and internal teams by coordinating follow-ups, meetings, and communications.
- Contribute to process improvements that increase overall operational effectiveness and scalability.
- Maintain and update partnership CRM data, ensuring all opportunities, follow-ups, and touchpoints are accurately tracked.
- Monitor sales pipelines and partnership conversations, flagging risks or stalled items proactively.
- Coordinate scheduling and logistics with healthcare and blood center partners.
- Handle routine partner communications related to scheduling, documentation requests, and operational coordination.
- Review recordings from internal and external meetings to extract action items, decisions, and next steps.
- Update project documentation and living documents based on meeting outcomes and partner requirements.
- Prepare follow-up materials and documentation packages for partners post–sales or operational meetings.
- Ensure key takeaways are logged with clear ownership and due dates in internal systems.
- Serve as the operational backbone of the Notion workspace, ensuring information is current and accessible.
- Create and maintain project, launch, and partnership trackers with high visibility.
- Build and refine workflows, templates, and documentation as operations scale.
- Handle ad hoc operational tasks common in fast-growing startup environments.
- Support new market launches through documentation, partner onboarding, and scheduling.
- Assist with vendor coordination and administrative tasks as needed.
- Identify inefficiencies and recommend process improvements to increase operational effectiveness.
Requirements:
- Strong systems-thinking mindset with the ability to create order from complexity.
- Exceptional written communication skills, with the ability to tailor messaging to different audiences.
- High attention to detail and strong prioritization skills.
- Experience using Notion or similar collaborative project management tools.
- Experience working with CRM systems to track partnerships or opportunities.
- Ability to work independently and stay on track without constant oversight.
- Comfort operating in ambiguous, fast-paced startup environments.
- Experience supporting founders or senior executives in startup settings (preferred).
- Experience with calendar management and cross-time-zone scheduling (preferred).
- Background in sales operations or business development support (preferred).
- Exposure to documentation-heavy or compliance-oriented partnerships (preferred).
- Experience using Clay or similar workflow tools (preferred).
Benefits:
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
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