Operations Execution Project Manager
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Job Description
Senior Program Manager leading cross-functional transformation programs for a major U.S. insurer. Driving customer growth, operational efficiency, and enterprise strategic priorities.
Responsibilities:
- Lead the planning, execution, and delivery of large-scale, cross-functional programs aligned with enterprise growth and transformation objectives
- Drive initiatives from strategy development through implementation, ensuring successful business outcomes and operational readiness
- Manage program timelines, budgets, risks, dependencies, resources, and governance processes
- Develop and execute change management strategies, including impact assessments, communication plans, and readiness activities
- Partner with stakeholders across Operations, Technology, Digital, Product, Analytics, Finance, Vendor Management, Customer Experience, Training, and external vendors
- Analyze business performance, operational trends, and customer insights to identify opportunities and recommend solutions
- Facilitate executive-level presentations and provide updates on program progress, risks, and strategic recommendations
- Lead cross-functional teams to implement process improvements, operational enhancements, and new business capabilities
- Identify and mitigate risks while ensuring initiatives remain aligned with business goals and customer needs
- Support enterprise-wide transformation efforts that improve customer experience, operational effectiveness, and revenue opportunities
- Research emerging technologies, tools, and best practices to drive innovation and business improvements
- Provide guidance, mentorship, and coaching to team members and project stakeholders
Requirements:
- Bachelor’s degree required
- Fluent English proficiency
- 4+ years of experience in program management, business transformation, operations, project management, or related fields
- Proven track record leading large-scale, cross-functional initiatives and driving organizational change
- Expertise in stakeholder management, change management, strategic planning, risk mitigation, and business analysis
- Ability to influence senior leadership and present recommendations at the executive level
- Experience working in customer-focused, service operations, contact center, or similar environments is highly preferred
- Strong analytical and problem-solving skills
- Customer-centric mindset
- Ability to manage complex programs in fast-paced environments
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and collaboration tools
- Valid, local legal authorization to work in the country where the role is based
Benefits:
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Valid, local legal authorization to work in the country where the role is based is required; FBS does not sponsor or obtain work authorization unless explicitly stated
- No parallel employment, professional activities, or paid work for other entities during employment
- Ownership, partnership, directorship, or participation in other businesses must be disclosed and reviewed under conflict-of-interest policies
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