Operations Manager, Bilingual English-Spanish
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Job Description
Operations Manager for CEO Lawyer supporting law firms and educational partners in a remote role. Responsible for optimizing operations, managing interdepartmental collaboration, and improving workflow efficiency.
Responsibilities:
- Develop, maintain, and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to support operational consistency and accountability.
- Monitor productivity and workflow performance; communicate key findings to leadership.
- Facilitate quarterly metrics meetings for teams of four or more, ensuring clear reporting and action planning.
- Analyze internal processes and identify opportunities to streamline and optimize firm-wide operations.
- Collaborate with the Intake, Legal, HR, Finance, and Administrative teams to improve communication and workflow efficiency.
- Serve as a central point of coordination for interdepartmental tasks and projects.
- Ensure alignment between departments to support smooth client experiences and internal operations.
- Assist with general administrative duties, office coordination, and documentation.
- Support HR tasks, including onboarding, policy updates, and personnel file management.
- Provide light accounting and payroll support, including timesheets, expense tracking, billing coordination, and basic financial documentation.
Requirements:
- Prior experience in operations management, preferably within a legal environment or professional services firm.
- Demonstrated ability to create SOPs, KPIs, and operations documentation.
- Experience preparing and leading quarterly performance or metrics reviews.
- Working knowledge of office administration, workflow management, and productivity systems.
- Basic understanding of accounting and payroll processes.
- Strong communication skills, both written and verbal.
- HR experience or exposure to HR practices (preferred).
- Highly organized, detail-oriented, and able to prioritize effectively.
- Collaborative, flexible, and comfortable working across multiple departments.
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