Outbound Appointment Setter – Healthcare
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Job Description
Outbound Appointment Setter role for a healthcare organization focusing on scheduling appointments through empathetic patient engagement. Requires high volume calls and consultative sales skills in a remote setting.
Responsibilities:
- Make high-volume outbound calls to new and existing leads from the CRM
- Engage patients in empathetic, conversational discussions around their care needs
- Qualify patients and schedule appointments with appropriate therapy providers
- Complete intake forms accurately during or after calls
- Maintain detailed records using spreadsheets and trackers (appointments, follow-ups, outcomes)
- Follow up consistently with patients to improve show-up and conversion rates
- Meet daily and weekly call, booking, and conversion targets
- Collaborate with the team to improve scripts, processes, and patient experience
Requirements:
- Proven experience in outbound sales, appointment setting, or call center roles
- Strong consultative sales skills with the ability to guide conversations, not just follow scripts
- Excellent spoken English with a warm, professional, and empathetic tone
- Comfortable handling sensitive conversations related to health conditions
- High attention to detail and comfort working with spreadsheets and trackers
- Ability to stay persistent and engaged on 15–20 minute calls
- Results-driven mindset with an understanding that conversion and show-up rates matter
- Willingness to learn basic medical context (neurological conditions, therapy services)
- Reliable internet connection and a quiet, professional home workspace
Benefits:
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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