Outbound Appointment Setter – Healthcare

Posted 14ds ago

Employment Information

Education
Salary
Experience
Job Type

Report this job

Job expired or something wrong with this job?

Job Description

Outbound Appointment Setter role for a healthcare organization focusing on scheduling appointments through empathetic patient engagement. Requires high volume calls and consultative sales skills in a remote setting.

Responsibilities:

  • Make high-volume outbound calls to new and existing leads from the CRM
  • Engage patients in empathetic, conversational discussions around their care needs
  • Qualify patients and schedule appointments with appropriate therapy providers
  • Complete intake forms accurately during or after calls
  • Maintain detailed records using spreadsheets and trackers (appointments, follow-ups, outcomes)
  • Follow up consistently with patients to improve show-up and conversion rates
  • Meet daily and weekly call, booking, and conversion targets
  • Collaborate with the team to improve scripts, processes, and patient experience

Requirements:

  • Proven experience in outbound sales, appointment setting, or call center roles
  • Strong consultative sales skills with the ability to guide conversations, not just follow scripts
  • Excellent spoken English with a warm, professional, and empathetic tone
  • Comfortable handling sensitive conversations related to health conditions
  • High attention to detail and comfort working with spreadsheets and trackers
  • Ability to stay persistent and engaged on 15–20 minute calls
  • Results-driven mindset with an understanding that conversion and show-up rates matter
  • Willingness to learn basic medical context (neurological conditions, therapy services)
  • Reliable internet connection and a quiet, professional home workspace

Benefits:

  • We offer health insurance for contractors
  • Holiday Extra Pay
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

NeoWork

Internet Publishing

We help small businesses scale rapidly by leveraging outsourced talent for operations and animation.

B2BEnterpriseHR Tech
View all jobs at NeoWork

Report this job

Job expired or something wrong with this job?