Outbound Sales Representative
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Job Description
Outbound Sales Representative driving healthcare program enrollments through power-dialer outreach. Educating prospects, overcoming objections, and documenting enrollments for SupportNinja’s outsourced healthcare services.
Responsibilities:
- Conduct outbound sales calls to prospective patients or members using a power dialer or similar outbound calling technology
- Engage prospects in sales-oriented conversations focused on driving enrollment and program participation
- Educate prospects on healthcare program benefits, eligibility requirements, and enrollment processes
- Identify prospect needs and address objections to convert outreach efforts into successful enrollments
- Accurately document call outcomes, prospect information, and enrollment status in the CRM system
- Meet or exceed individual and team enrollment targets and performance-based incentive goals
- Follow compliance and regulatory guidelines applicable to healthcare outreach and enrollment activities
- Collaborate with team leads and account stakeholders to refine outreach scripts and improve conversion rates
- Maintain up-to-date knowledge of healthcare program offerings, enrollment criteria, and industry regulations
- Adapt to evolving program requirements, scripts, and processes in a fast-paced, startup-minded environment
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of healthcare enrollment processes, sales techniques, and industry best practices through training and learning initiatives
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
Requirements:
- 2+ years of customer-facing support experience
- Minimum of one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment role within an outsourced services environment
- Strong sales orientation, with the ability to engage prospects in persuasive, needs-based conversations
- Comfortable working in a performance- and incentive-driven environment, with a results-oriented mindset
- Experience with outbound dialer technology and CRM systems for call tracking and enrollment documentation
- Excellent verbal communication skills, with the ability to build rapport and trust with prospective patients or members
- Working knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines, a plus
- Strong adaptability, with the ability to thrive in a fast-paced, evolving environment and adjust quickly to changing scripts or program requirements
- Ability to operate as an extension of the client's team, maintaining professionalism and alignment with client expectations
- Strong problem-solving skills, with the ability to address prospect objections and concerns effectively
- Genesys experience/knowledge (power dialer) preferred
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