Partnerships Operations – Activation Specialist
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Job Description
Partnerships Operations & Activation Specialist supporting Holafly’s eSIM partner onboarding and growth. Managing activation, communications, CRM records, and cross-functional operations across LATAM.
Responsibilities:
- Manage inbound partner requests and onboarding processes
- Support inbound partner acquisition and activation initiatives
- Conduct outbound follow-ups with newly onboarded or inactive partners to drive activation and engagement
- Support partners during setup, including links, tracking, discount codes, and basic troubleshooting
- Ensure fast, clear, and high-quality communication with partners
- Proactively follow up with newly onboarded partners to drive activation and first revenue generation
- Support the Partnerships team with operational and administrative tasks related to partner management
- Create and manage support tickets, coordinating with Product, Tech, and Operations teams through Jira
- Monitor partner onboarding and activation funnels, identifying friction points and improvement opportunities
- Maintain accurate records and partner information within HubSpot and internal tools
- Support basic reporting and tracking of partner performance and activation metrics
- Identify upsell, cross-sell, or growth opportunities when relevant
- Help ensure a positive and smooth partner experience throughout the onboarding journey
Requirements:
- 2–3 years of experience in Operations, Partner Support, Customer Success, Partnerships, Sales Support, or similar roles
- Professional fluency in Spanish and English (mandatory)
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Strong proactive attitude and problem-solving mindset
- Commercial mindset with strong willingness to help drive partner activation and growth
- Comfortable working with CRM tools such as HubSpot and operational tools such as Jira
- Basic analytical mindset with the ability to track partner activation and engagement
- Ability to manage multiple requests and priorities in a fast-paced environment
- Comfortable working cross-functionally with multiple teams and stakeholders
- Experience supporting customers, partners, or accounts in digital or online environments is a strong plus
Benefits:
- Full remote flexibility
- International and entrepreneurial environment
- Competitive salary package
- Quarterly 30% variable compensation
- Career growth opportunities within a rapidly scaling global company
- Flexible working culture focused on ownership and impact
- Learning and professional development support
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