Patient Account Representative
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Job Description
Patient Account Representative processing insurance claims and billing for Advance Rehabilitation, a Southeast physical therapy services company. Managing payments, discrepancies, accounts receivable, and patient inquiries.
Responsibilities:
- Process insurance claims, verify policy information, and ensure accurate billing
- Track payments and follow up on outstanding balances
- Communicate with insurance companies and patients to resolve billing discrepancies
- Manage accounts receivable
- Reconcile financial records
- Generate reports for management
- Answer patient and telephone inquiries related to billed claims
- Perform billing functions within an Electronic Medical Record (EMR) system
Requirements:
- Knowledge of working aging reports, researching unpaid claims, and submitting appeals to insurance companies
- Ability to answer patient and telephone inquiries related to billed claims with courtesy and thoroughness
- Ability to perform billing functions within an Electronic Medical Record (EMR) system
- Raintree experience is preferred
- Excellent time management, organizational, and communication skills
- Ability to work independently and collaboratively as part of a team
- Demonstrated ability to handle difficult situations and resolve conflicts effectively
- Experience with Medicare, Workers’ Compensation, Commercial, Medicaid, and Auto/MVA insurance
- Experience working with litigation attorneys
- Basic computer skills, including proficiency with Microsoft Excel and Word
- High school graduate or equivalent
- 1+ years of previous medical billing experience OR a graduate of Medical Billing School
- Detail oriented
- Enjoys structure and organization
Benefits:
- Competitive compensation
- Sign-on bonuses available
- MENTORSHIP and continuing education
- In-house APTA accredited RESIDENCY program available
- Excellent benefits package, including 401k, holidays and paid time off
- Community service opportunities
- Get to interact with a great team and support staff and so much more
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