Patient Account Representative, Virtual Assistant
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Job Description
Patient Account Representative responsible for patient collections and billing communication. Supporting a remote healthcare organization in managing patient accounts and ensuring a smooth billing process.
Responsibilities:
- Make outbound collection calls to patients regarding outstanding balances in a professional and empathetic manner.
- Provide clear and accurate explanations of patient statements, insurance payments, and balances.
- Document all interactions and updates in the EMR and billing systems.
- Respond to patient inquiries via phone, email, or fax in a timely and courteous way.
- Collaborate with internal billing and administrative teams to resolve account discrepancies.
- Follow established protocols for payment arrangements and escalation of unresolved accounts.
- Maintain strict confidentiality of patient information and comply with HIPAA regulations.
Requirements:
- 1–2 years of experience in medical billing, patient accounts, or healthcare collections.
- Strong communication skills — able to handle sensitive financial discussions with empathy and professionalism.
- High attention to detail and accuracy in data entry and account reconciliation.
- Tech-savvy, comfortable working with multiple digital platforms.
- Self-motivated and accountable, with a strong sense of integrity.
- Thrives in a remote, team-oriented environment that emphasizes clear communication and mutual support.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
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