Payment Account Manager
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Job Description
Payment Operations Specialist ensuring smooth transactions in multiple markets for an iGaming company. Collaborating with PSPs and managing payment setups across regions.
Responsibilities:
- Passability Monitoring: Continuously monitors payment passability across GEOs, methods, and providers, ensuring stable transaction performance.
- Error Analysis & Resolution: Identifies, analyzes, and resolves recurring payment-system issues, reducing failures and improving processing reliability.
- Payment Method Availability: Tracks and controls the availability of payment methods per GEO, notifying relevant stakeholders of any cashier changes or impacts.
- Cashier Configuration: Manages cashier setup, including limits, preset amounts, method ordering, and activation or deactivation of payment methods and providers.
- Platform Communication: Acts as the primary contact for platform-related payment operations, ensuring timely escalation and alignment.
- Competitive Payment Analysis: Conducts ongoing competitive analysis of cashier performance, payment experience, and method coverage to identify optimization opportunities.
- Local Testing Coordination: Performs and coordinates local testing - deposit validations, method visibility checks, and user flow reviews - to ensure operational readiness and quality.
Requirements:
- Minimum 2+ years of experience in the iGaming industry is required.
- Experience working with the SoftSwiss platform (payment module, back-office, integrations).
- Hands-on experience with payment service providers (PSPs) in iGaming projects.
- Deep understanding of payment processes in iGaming (chargebacks, refunds, deposits, withdrawals).
- Knowledge of major payment methods in Tier 1 markets.
- Understanding of key payment metrics (AR FTD / STD / USER / TRX, deposit and withdrawal fees) and awareness of their impact on business performance.
- Practical experience using Jira for task management, bug tracking, and team collaboration.
Benefits:
- Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
- Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
- Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
- A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
- Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company.
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