Senior Director, Account Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Director for Corporate Soft Service Business overseeing client relations and team leadership for innovative solutions. Drive growth and operational excellence across the UK.
Responsibilities:
- Provide strategic leadership across the accounts
- Lead in the delivery of significant profitable growth through new and existing client contracts and relationships
- Lead innovation across all soft services
- Identify opportunities for organic growth and new business
- Client development and retention through pro-actively building long lasting client relationships
- Lead and grow the operations team members to deliver all contractual requirements
- Encourage idea generation to improve service delivery
- Develop and deliver a robust site strategic development plan
- Drive operational excellence and therefore an efficient operating model
- Provide guidance, drive, support, and goals for the designated service category teams
- Own, define, maintain, and manage account development plans
- Lead change management process and associated Service Level Agreements (SLAs)
- Track and monitor performance metrics and indicators for the site
- Identify and implement improvements where necessary
- Deploy compliance processes locally and identify/escalate operational risks to governance teams
Requirements:
- Considerable experience in a FM leadership senior management role
- Facilities degree or background
- Experience in corporate industry sectors
- Proven experience of managing a high profile, quality led P&L contracts
- Experience of leading a large team and significant budget
- Significant experience within a multi service FM environment
- Excellent relationships management at all levels
- High level of Health and Safety knowledge
- Essential Experience in the Soft Service FM sector
- P&L Ownership for a portfolio of contracts
- Develop and maintain strong relationships with Clients
- Management experience across a broad sector of Clients (Public and Private Sector)
- Experience in working in a Client demanding environment
- Ability to manage and coordinate from a distance/ remotely
- Experience with working in a diverse and inclusive business
- Conversant with IT Packages including but not limited Microsoft Office
- Excellent communication skills
- Ability to motivate others in the Soft Services environment
Benefits:
- Equal Opportunities employer
- Reasonable accommodations for individuals with disabilities
Similar Jobs
Senior National Account Manager, Grocery
Senior National Account Manager responsible for managing grocery retailer partnerships at Valeo Foods UK. Driving commercial success and collaboration with internal teams across sales and marketing.
Key Account Manager
Key Account Manager driving sales growth and market access for NIOX's FeNO testing solution in UK healthcare settings. Building relationships and exceeding sales targets across designated regions.
Account Manager
Account Manager managing customer accounts for CallRevu, ensuring effective usage and exceptional support. Focused on training and maintaining relationships with dealerships in the automotive sector.
Mid-Market Account Manager
Mid-Market Account Manager in a remote sales role at insightsoftware. Focused on cultivating client relationships and executing sales plans for software offerings.
Partnerships & Alliances Manager
Partnerships & Alliances Manager with CP Digital consultancy focused on building technology partnerships. Responsible for strategic relationships, partner performance, and collaborative initiatives.
Associate II – Corporate and Foundation Partnerships
Associate II supporting corporate and foundation partnerships at FHI 360. Involves research, account management, and partner engagement across high-priority funders.
Fintech Account Manager
Fintech Account Manager at Coastal managing fintech and platform partner relationships. Driving revenue and ensuring compliance while achieving growth and adoption goals.
Senior National Account Manager
Senior National Account Manager for Wella Company responsible for leading Sephora Canada business. Managing account relationships, driving sales, and ensuring best-in-class retail execution.
Influencer Marketing Account Lead
Account Lead driving strategic client partnerships and delivering influencer marketing programs at Later. Overseeing campaigns and leading client strategies to achieve growth and impact.
Senior Manager, Account Management, Enterprise
Senior Manager leading Account Management at Vanta, ensuring customer satisfaction and driving value through the GRC program. Responsible for team development and strategy execution.
Channels Partner Manager
Channel Partner Manager responsible for managing strategic relationships with VARs. Collaborating closely with sales and marketing teams to drive revenue growth.
Client Engagement Account Manager
Client Engagement Account Manager for Brown & Brown, overseeing product and service delivery. Managing relationships and onboarding for pharmacy benefit accounts.
Employee Benefits Client Account Manager
Employee Benefits Account Manager ensuring client deliverables and customer satisfaction. Collaborating with Account Executives and managing projects while supporting overall client retention.
HVAC Channel Account Manager
Channel Account Manager for HVAC partners facilitating the adoption of Palmetto LightReach Finance program. Engaging in partner training, recruitment, and support to achieve sales goals.
Regional Partnerships Manager
Regional Partnerships Manager engaging with K-12 school districts to implement literacy solutions. Building relationships and driving district-level sales with a consultative approach.
Travel Industry Partnerships Manager – Americas
Travel Partnerships Manager driving relationships and growth in US distribution for Mr & Mrs Smith. Managing partnerships with travel advisors while optimizing performance and strategy in the travel industry.
Account Manager, Urology
Urology Account Manager responsible for generating new revenue and managing key accounts at Accendra Health. Collaborating with teams to enhance healthcare accessibility and deliver targeted sales solutions.
Sales Account Manager – Kollmorgen Products
Area Sales Manager driving growth across customer accounts for Kollmorgen products. Focus on developing new OEM and machine builder relationships with up to 50% travel.
Account Manager
Account Manager at Integrate managing strategic customer relationships. Responsible for driving growth, adoption, and renewals for enterprise marketing teams.
Manager, Public Sector Account Management – SLED, FED
Manager of Public Sector Account Management leading SLED & FED teams at Keeper Security. Overseeing sales activities to inspire achievement of sales targets in cybersecurity market.