Account Manager
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Job Description
Account Manager managing customer accounts for CallRevu, ensuring effective usage and exceptional support. Focused on training and maintaining relationships with dealerships in the automotive sector.
Responsibilities:
- Manage, maintain, develop, and ensure effective usage and engagement for the dealerships in their assigned book of business
- Conduct regular account reviews with assigned customers to provide training and ensure customer experience is exceptional
- Respond to support calls and customer inquiries via inbound phone calls, emails, and other modes
- Tracks and researches support trends to determine if there may be widespread issues that need addressing
- Completes phone line audits on all assigned accounts to confirm accuracy and full usage
- Schedules and conducts quarterly check-in touch points/audits with all customers
- Serves as the subject matter expert (SME) on all existing and new products
- Assists with onboarding and training of new employees as assigned by management
- Partners with the sales team to continually assess customer engagement
Requirements:
- High school diploma or GED equivalent
- Bachelor’s degree in Business Administration, Communication, or related field of study a plus
- At least 2 to 5 years of customer support and/or account management experience
- Knowledge of how to assess, diagnose, troubleshoot, and resolve customer support issues
- Working knowledge of SalesForce strongly preferred
- Strong computer skills with the ability to navigate and learn multiple applications and programs
- Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams
- Strong analytical and listening skills with the ability to collect information
- Strong organizational skills with the ability to manage multiple projects
- Strong attention to detail and the ability to multi-task and respond to changing needs
- Excellent communication skills, both verbal and written.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
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