Pharmacy Customer Service Representative
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Job Description
Remote Pharmacy Customer Service Representative fielding inbound calls from customers about patient pharmacy benefits for Qualfon. Requires work from home in South Carolina with specific system requirements.
Responsibilities:
- Answer incoming calls and assist customers, pharmacies, and doctor offices.
- Research information in databases to resolve customer service issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
- 100% attendance during training
Requirements:
- At least 1 year of Call Center experience preferred.
- At least 1 year of work at home experience required.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- Excellent verbal, written, and listening skills
- Professional and articulate voice
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Computer savvy and can resolve minor technical issues with minimal assistance
- Basic math skills required
- Ability to problem solve
- At least 18 years of age or older
- High School Diploma or GED
Benefits:
- Free access to personal and professional support through the Qualfon care coaches program
- Medical, dental benefits, vision and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid Training
- Employee discounts
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