Product Owner – Client Experience
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Job Description
Product Owner enhancing customer experience across core products at a social discovery company. Focusing on customer activation and improving relevant match experiences.
Responsibilities:
- Own and improve the post-payment customer experience across core products.
- Help paying customers reach the key value state: finding a high-quality match they communicate with for 3+ days during the first week.
- Increase the share of paying users who successfully activate after payment and start meaningful communication.
- Identify and solve product problems that prevent customers from finding relevant matches.
- Improve the relevance of offers, invites and recommendations shown to customers.
- Work with scenarios where users may see too many offers, too few offers or irrelevant offers.
- Build and improve discovery flows, matching logic and personalization mechanics.
- Define what customer preferences and behavioral signals should be collected to improve offer quality.
- Segment customers and adapt the experience based on their needs, expectations and behavior.
- Improve customer trust in offers and help users better understand who is relevant for them.
- Develop mechanics that bring customers back into communication, including engagement, gamification and other activation tools.
- Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.
Requirements:
- Solid B2C product experience, ideally in products with complex customer journeys, matching, discovery or recommendation mechanics.
- Experience improving customer activation and helping users reach a clear product value state.
- Strong understanding of client experience, customer journey and post-payment behavior.
- Experience with onboarding, first-session experience, discovery flows or similar activation scenarios.
- Ability to work with products that include a large number of offers, choices or user paths.
- Experience with relevance, ranking, matching or recommendation systems.
- Strong data-informed product thinking and ability to identify key behavioral segments.
- Experience with customer segmentation and personalization of offers or recommendations.
- Understanding of how to collect user preferences and enrich offers with additional data.
- Ability to identify deep product problems rather than simply deliver features.
- Strong hypothesis-driven approach and ability to validate solutions through experiments and metrics.
- Experience in subscription products is a plus, but this role is focused on activation and reaching value, not classic subscription retention.
- Fluent Russian.
Benefits:
- REMOTE OPPORTUNITY to work full time;
- Vacation 28 calendar days per year;
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000 for recommending successful applicants for positions in the company;
- 50% payment for professional training, international conferences and meetings;
- Corporate discount for English lessons;
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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