Product Success Manager
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Job Description
Product Success Manager at Workiva elevating platform adoption and solution health through data analysis and insights. Collaborate on value realization strategies for customer success teams.
Responsibilities:
- Interpret and analyze solution health metrics (usage trends, NPS, connect rates, and risk signals) to develop and execute targeted strategies that improve customer value realization at scale
- Design, develop, and execute one-to-many enablement programs to proactively address common solution pain points at scale
- Serve as a subject matter expert for the Customer Success organization and provide technical guidance to help drive customer value realization
- Work across internal Workiva teams to navigate complex, solution-specific customer post-onboarding opportunities and challenges to ensure swift resolution and sustained customer health
- Provide solution-specific enablement to the Customer Success teams (e.g., training, office hours, playbooks, etc.) to help them deliver meaningful value to our customers
- Capture and synthesize high-value feedback to influence the product roadmap and resolve solution-specific roadblocks
Requirements:
- 4+ years of related career experience in Customer Success, Product Management, Professional Services or similar in a SaaS organisation
- Undergraduate degree or equivalent experience in a technical, business, or related field
- Previous experience in the financial reporting industry or working with financial reporting products or solutions preferred
- Strong technical aptitude and ability to translate complex solution data into tangible business outcomes
- High proficiency in data analysis and the ability to use data visualization tools to tell a compelling story and drive business decisions
- Excellent verbal and written communication skills, with the ability to host webinars and present data-driven insights to cross-functional stakeholders
- Experience in creating repeatable processes, templates, and automated workflows
- Comfortable working in an ambiguous environment and taking ownership of new programs from concept to execution
Benefits:
- Reliable internet access for any period of time working remotely and not in a Workiva office
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