Project Coordinator
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Job Description
Project Coordinator supporting settlement and notice administration for Simpluris, a U.S. provider of corporate, financial, and legal administration services. Coordinating deliverables, reporting, client inquiries, and operational teams.
Responsibilities:
- Support Project Managers and/or Program Managers in the Client Services department, specifically in Settlement or Notice Administration
- Partner with Contact Center, Claims Processing, Data Services, Disbursements, Print & Mail Services, and Website and Software Development teams to support project execution
- Track and deliver required project deliverables on time while meeting Simpluris quality standards
- Identify project risks and escalate them to the Project/Program Manager with proposed solutions when necessary
- Foster working relationships with operational groups and maintain clear communication regarding project execution and deliverables
- Research client and claimant inquiries and communicate findings to clients, claimants, and operational groups
- Identify and communicate process issues to the Project Manager, project team, and operational groups
- Provide detailed project reporting and perform analysis and quality control of client reports
- Draft project-related documents, including timelines, website content, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures
- Perform other duties as assigned
Requirements:
- Preferred: 1+ year of Settlement Administration industry experience or relevant legal services or legal industry experience with direct client/customer contact in a professional environment
- Excellent verbal and written communication skills
- Critical thinking skills
- Ability to quickly and efficiently gather and process information
- Experience with MS Office Suite, specifically Word, Excel, and Outlook
Benefits:
- Inclusive, discrimination- and harassment-free workplace commitment
- Privacy information for United States-based job applicants
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