Property Management Assistant
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Job Description
Property Management Assistant supporting tenants and rental operations for Good Life Property Management. Handling leases, rent collection, notices, renewals, and client administration remotely.
Responsibilities:
- Act as the primary point of contact for tenant inquiries, concerns, and non-maintenance requests
- Respond to tenant questions about leases, property amenities, and general information
- Communicate with tenants regarding lease and HOA violations, early lease terminations, pet changes, lease renewals, and other requests
- Coordinate roommate changes, verify new roommate eligibility, and update lease agreements
- Prepare and coordinate service of notices and documents, including notices to pay and notices to perform
- Provide phone and email support to prospective and current tenants
- Monitor rent payments, contact tenants with unpaid rent, and assist with the eviction process
- Monitor lease renewals and assist Property Management Executives with renewal negotiations
- Address tenant complaints and follow up on open items
- Assist Property Management Executives with client onboarding, offboarding, data entry, and other administrative tasks
- Handle incoming client calls and route requests to appropriate team members
- Assist with application overflow as needed
- Perform other duties as assigned
Requirements:
- Experience in real estate, property management, or a strong administrative and customer service background
- Proficiency in G-Suite applications, including Gmail, Drive, Word, and Sheets
- Proficiency in property management software
- Strong organizational and time management skills
- Excellent communication and negotiation skills
- Good customer service skills
- Minimum internet speed of 50 Mbps
- Ability to work 8–5 PST hours
- This is a 1099 contractor position
Benefits:
- Fully remote work
- Opportunity to grow into leadership through responsibility
- Growth-focused company culture
- EEO-protected workplace
- 1099 contractor position
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