Relationship Manager
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Job Description
Relationship Manager maintaining and growing B2B client relationships at zerohash. Collaborating across teams to ensure best-in-class service delivery and client satisfaction.
Responsibilities:
- Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
- Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
- Serve as first point of contact for billing, account receivable, third party audit requests etc
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Develop customer relationships into zerohash advocates to help build a strong community of customers
- Responsible for ensuring the highest level of service delivery across the business measured by NPS
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
- Quarterback additional service usage by identifying expansion, upsell and cross sell opportunities and adoption of new products
- Design and implement data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as internal buffer between client and leadership team
Requirements:
- Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
- Experience with contract negotiation and dispute resolution
- Experience in fintech, brokerage, and/or the crypto industry
Benefits:
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
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