Relationship Manager
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Job Description
Relationship Manager at VIAFON, central contact for clients, managing project success and client relationships. Responsible for sales, budget management, and client retention strategies.
Responsibilities:
- Primary point of contact for clients (contracting parties)
- Manage a dedicated client portfolio
- Responsibility for appointment-scheduling and sales projects
- Client management & communication
- Conduct regular reviews
- Organize and conduct client visits
- Act as emergency contact for all relevant client matters
- Project and process responsibility
- Control and monitor ongoing projects
- Ensure smooth project execution and successful delivery
- Serve as process manager for customer-specific processes
- Budget and revenue responsibility
- Responsible for budgets and the commercial success of client projects
- Responsible for invoicing and monitoring financial metrics
- Identify and implement up- and cross-selling opportunities
- Actively manage account development to increase revenue
- Develop strategic account plans
- Early identification of risks in client relationships
- Proactively implement measures to improve client retention and prevent churn
Requirements:
- Strong sales skills and proven negotiation ability
- Strategic and analytical thinking with strong numerical literacy
- Structured and professional working style
- High degree of personal responsibility and decisiveness
- Excellent communication and presentation skills
- Experience in account management, relationship management, and sales
Benefits:
- Flexible working hours
- Professional development opportunities
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