Account Manager

Posted 1hrs ago

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Job Description

Account Manager growing restaurant partnerships for inKind, a dining rewards platform. Retaining partners, expanding existing accounts, and coordinating solutions across internal teams.

Responsibilities:

  • Build and maintain strong, long-lasting partner relationships
  • Ensure customer satisfaction through retention
  • Hold periodic business reviews
  • Identify and develop new business opportunities within existing accounts through upselling and cross-selling
  • Act as a trusted partner and subject matter expert to restaurant partners
  • Understand partner needs and proactively implement solutions that drive value and success
  • Liaise between partners and Product, Support, and Engineering teams to resolve issues
  • Monitor industry trends, competitor activity, and new product offerings
  • Track and update communications in Salesforce in real time

Requirements:

  • 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
  • Strong appetite for innovative technology, fast-changing business environments, and data-driven decision-making
  • Analytical skills with market trends, partner performance, and competitor analysis
  • Experience with Salesforce, ServiceNow, or other CRM tools
  • Passion for the company mission and ability to understand the role’s value to the company, restaurant partners, and customers
  • Strong communication and relationship-building skills with external stakeholders and internal teams
  • Adaptive, organized, and natural problem solver
  • Hospitality mentality and resilience
  • Preferred: experience working in or with restaurants or food-related entities/clients
  • Preferred: experience in a start-up environment

Benefits:

  • Generous PTO and company holiday policy
  • Company-paid Short Term Disability
  • 100% employer-covered health and dental insurance for direct employees (set plan covered; higher-tier coverage available at employee’s additional cost; dependent coverage at employee’s cost)
  • Vision plan available at employee’s additional cost
  • Child Care Benefits
  • Generous parental leave
  • Daily lunches and snacks