Relocation Operations Training Specialist
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Job Description
Training Specialist responsible for designing and improving training programs at Sirva. Collaborating across teams to ensure operational readiness and effective training delivery.
Responsibilities:
- The Relocation Operations Training Specialist has complete ownership for designing, developing, delivering, and continuously improving training programs, communications, operational documentation, and change management initiatives that support Sirva operations and strategic client accounts. • The role serves as a key liaison between Account Management, Operations, Learning & Development, and client stakeholders to ensure operational readiness, adoption of new processes, and consistent execution across global teams. • Develop, coordinate, and facilitate onboarding and ongoing training programs for consultants, CXO teams, and operational stakeholders. • Facilitate instructor-led, virtual, and self-paced learning solutions. • Measure training effectiveness through surveys, participant feedback, and operational performance trends. • Maintain training calendars and ensure timely delivery of required learning programs. • Develop, maintain, and continuously improve training materials, process documentation, job aids, operational guides, presentations, and client-facing collateral. • Ensure all materials meet client branding, formatting, language, and quality standards. • Produce client-ready presentations and communications requiring minimal editing or rework. • Support operational and client-driven initiatives from planning through implementation and post-launch adoption. • Coordinate stakeholders, dependencies, timelines, communications, and training activities for new process rollouts. • Facilitate lessons learned reviews and identify risks, gaps, and opportunities for improvement. • Identify opportunities to improve training effectiveness, operational consistency, and employee productivity. • Leverage emerging technologies, AI tools, learning platforms, and automation solutions to improve efficiency and learner engagement. • Monitor training metrics and operational feedback to recommend process improvements. • Support governance activities related to training documentation and change implementation.
Requirements:
- Exceptional attention to detail with demonstrated ability to deliver highly accurate, polished, and professional work products. • Strong organizational skills and project coordination with proven ability to manage multiple competing priorities. • Ability to anticipate dependencies, risks, and downstream impacts of operational changes. • High level of accountability and ownership for deliverables. • Ability to work independently while collaborating effectively across global teams. • Strong presentation, facilitation, and communication skills, with a proven ability to develop and deliver high-quality client-facing communications, training materials, and presentations. • Experience using AI-enabled productivity tools, Microsoft Copilot, learning technologies, and digital content platforms. • Minimum 5 years’ experience in Relocation Operations strongly preferred. • Experience with project implementation and operational change management. • Bachelor’s Degree preferred
Benefits:
- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
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