Renewals Account Manager
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Job Description
Renewals Account Manager managing high-volume commercial contract renewals for Zscaler’s cloud security platform. Driving retention, product migrations, and upsell opportunities remotely in Singapore.
Responsibilities:
- Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR
- Take total ownership of the renewal process and ensure exceptional customer and partner experiences
- Identify and qualify commercial opportunities
- Develop and maintain trusted partner relationships with stakeholders across Deal Desk, Pricing, Customer Success, and Sales Operations
- Drive adoption of modern AI tools to manage tasks, optimize workflows, and maximize productivity
- Meet and exceed targets within a variable compensation model
- Identify growth opportunities by developing foundational knowledge of Zscaler products
- Migrate legacy contracts to current SKUs
- Hand off potential upsell opportunities to Account Executives
- Report to the Senior Manager, Renewals
- Collaborate with a global team in the cloud security organization
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- Bachelor’s degree or equivalent combination of education and professional experience
- 3+ years of experience in high-volume renewals, sales, customer retention, or account management environments
- Proven ability to efficiently manage a large volume of concurrent commercial transactions while consistently hitting performance and financial targets
- Advanced, active use of AI within your role to drive deeper data insights, elevate personal productivity, and uplift the overall quality of work for yourself and your team
- Prior knowledge of Zscaler’s product portfolio, operational tools, and commercial contracting frameworks
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Hybrid working model and benefits
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