Account Delivery Manager
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Job Description
Account and Delivery Manager owning delivery, P&L, and growth for US robotics engineering accounts. Bridging Latin American teams with client technical leadership.
Responsibilities:
- Own the P&L and growth strategy for US accounts, including SOW extensions, amendments, and rate adjustments
- Identify expansion opportunities and propose additional engineering capacity where it benefits clients
- Run QBRs, executive syncs, and roadmap alignment sessions with client leadership
- Monitor delivery, communication, and team integration
- Resolve friction early to protect client trust and engineer retention
- Partner with Talent Acquisition and Technical Leads to translate client roadmaps into candidate profiles
- Support onboarding of new engineers
- Bridge robotics engineers and clients’ technical leadership
Requirements:
- 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services
- An engineering background (Computer Science, Software, Mechatronics, Embedded Systems, or related)
- Track record of account growth, upselling, and long-term client retention
- Experience managing LatAm engineers deployed into US client organizations
- Advanced English (C1)
- Availability to travel periodically to the US
- Exposure to robotics (ROS/ROS 2, SLAM, computer vision, simulation) preferred
- Familiarity with nearshore staff augmentation models preferred
- Experience responding to technical RFPs/RFIs preferred
Benefits:
- Remote work arrangement
- Periodic travel to the US for on-site client visits
- Opportunity to work with fast-growing US startups and enterprise robotics companies
- Dynamic community where skills and contributions matter
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