Retail/FS Key Account Manager
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Job Description
Key Account Manager growing Solenis cleaning, food safety, and sanitation solutions for retail and food service customers. Managing strategic accounts, new business, and customer partnerships across Pennsylvania.
Responsibilities:
- Develop and maintain relationships with existing customers through regular engagement, business reviews, and strategic account planning
- Increase account penetration, customer loyalty, and revenue growth by improving current programs and introducing new solutions
- Engage customers at all organizational levels to align business goals, review performance metrics, and communicate industry trends, products, and innovations
- Generate new business through prospecting, networking, partner collaboration, lead generation campaigns, and social selling
- Achieve sales and profitability targets through customer acquisition, retention, and account expansion
- Identify, present, and close multi-product solutions through demonstrations, presentations, and training programs
- Provide ongoing customer support and training across customer locations
- Collaborate with internal sales, marketing, technical, and support teams
- Maintain forecasting, budgeting, CRM updates, expense reporting, and other administrative responsibilities
- Comply with company safety policies and use appropriate PPE
- Manage assigned accounts and create value through technical service, identifying new product opportunities, and selling to existing customers
- Maintain revenue, price capture, and gross profit while supporting new business where appropriate
Requirements:
- Proven success in strategic account management and business development
- Experience in commercial cleaning applications, chemical sales, and food service
- Strong understanding of retail and food service operations
- Knowledge of food safety programs and compliance requirements
- Proficiency in data analysis, business reviews, and customer performance reporting
- Excellent communication, presentation, and relationship-building skills
- Ability to influence stakeholders from executive leadership to frontline operations
- Bachelor’s degree or equivalent work experience
- Experience with Microsoft Office products and Salesforce CRM
- Ability to travel overnight, 30-50%
- Must have a valid driver's license and acceptable Motor Vehicle Record
- Ability to lift up to 50 lbs.
Benefits:
- Full benefits package, including medical, dental and vision coverage from your first day
- 401(k) with company matching
- Company vehicle
- Learning and development opportunities
- Paid time off, holidays, sick time
- Sales Incentive Program (SIP) eligible
- Competitive compensation
- Numerous opportunities for professional growth and development
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