Retentions Representative
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Job Description
Retentions Representative supporting Teleperformance’s customer-experience services in Bogotá. Managing client concerns, resolving conflicts, and retaining customers through a home-based campaign.
Responsibilities:
- Retain customers through the assigned campaign
- Provide comprehensive attention to clients
- Resolve conflicts and customer concerns
- Manage multiple tasks while delivering customer-oriented support
- Work assigned training and operational schedules
- Support positive customer experiences for global brands
Requirements:
- English C1 or higher / Advanced English
- Baccalaureate / Middle Education
- Strong communication skills
- Empathy
- Conflict resolution skills
- Time management skills
- Problem-solving skills
- Proactive, responsible, empathic, and a good listener
- Ability to manage multiple tasks and provide comprehensive attention to clients
- Retentions skills
Benefits:
- Commissions
- Employee fund
- Volunteer programs
- Career plan
- Life insurance coverage
- Long-term contract
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