Revenue Operations Manager – Pipeline & Delivery
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Job Description
RevOps Manager managing Wing’s pipeline, staffing, and launch operations. Coordinating cross-functional teams, SLAs, reporting, escalations, and process improvements for a multinational startup.
Responsibilities:
- Own the daily operational management of Wing's active pipeline
- Maintain visibility across accounts and requirements from Sales handoff through successful launch
- Monitor pipeline movement, aging accounts, stalled stages, capacity issues, and process bottlenecks
- Coordinate cross-functional work across Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams
- Review closed accounts and validate operational requirements, staffing needs, timelines, and special conditions
- Monitor recruitment and staffing progress, candidate availability, interviews, selections, replacements, and pending decisions
- Track client selections and follow up on outstanding decisions
- Monitor onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements
- Serve as the first operational escalation point for pipeline-related issues and monitor issues through resolution
- Establish and enforce pipeline SLAs and hold stakeholders accountable for overdue actions
- Produce weekly and monthly pipeline health reports with recommendations and required leadership actions
- Evaluate and improve workflows, escalation protocols, CRM architecture, handoff requirements, and process documentation
- Develop and analyze financial models, reports, dashboards, and forecasting tools
- Support the CEO and senior leadership with business analysis, research, presentations, scheduling, and strategic initiatives
Requirements:
- Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments
- Demonstrated ability to manage complex workflows involving multiple departments
- Strong analytical and problem-solving skills
- Comfortable working with high-volume operational pipelines
- Strong understanding of SLAs, workflow management, escalation management, and process optimization
- Excellent stakeholder management and follow-through
- Ability to challenge teams constructively and drive accountability
- Strong written and verbal communication
- Experience using CRM, project management, reporting, and workflow management platforms
- Ability to interpret operational data and convert findings into actionable recommendations
- Able to travel to the Philippines as required
- Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations preferred
- Experience managing client implementation or fulfillment pipelines preferred
- Experience working across Sales, Recruitment, Customer Success, and Operations preferred
- Familiarity with HubSpot, ClickUp, Power BI, or similar systems preferred
- Experience designing SLAs, dashboards, workflow automation, or operational governance preferred
Benefits:
- Competitive compensation package and benefits
- Flexible, remote work arrangement supporting work-life balance
- Substantial salary appraisal after 12 months
- Direct collaboration with the CEO and senior leadership
- Challenging, dynamic role in a fast-growing multinational company
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