Sales Coordinator – Dayshift
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Job Description
Sales Coordinator managing customer orders for Twoconnect, ensuring accuracy and high service standards across multiple sales channels.
Responsibilities:
- Manage the end-to-end coordination of 10–20 daily customer orders, ensuring accuracy, timeliness and a high standard of service.
- Process and enter orders into the ERP system from multiple sales channels, including non-integrated websites.
- Act as the primary point of contact for customers throughout the order lifecycle, from confirmation through to delivery.
- Liaise with national courier partners to coordinate dispatch, track shipments, and proactively resolve delivery issues.
- Provide customers with regular updates, including order status, lead times and tracking information.
- Maintain and update customer and product master data within ERP and web platforms, ensuring data accuracy and completeness.
- Support the smooth flow of data between websites, ERP systems and logistics operations.
- Perform data enrichment activities, including maintaining freight dimensions and product information to improve pricing and delivery accuracy.
- Coordinate internally with sales, operations and warehouse teams to ensure efficient order fulfilment.
- Conduct follow-ups with customers and suppliers to ensure timely delivery and customer satisfaction.
- Assist with basic marketing administration tasks, including email campaigns and content coordination where required.
- Support administrative processes across the full order-to-delivery workflow, identifying opportunities to improve efficiency.
- Handle a mix of email-based and occasional phone-based customer communication in a professional and responsive manner.
- Complete other role-specific duties as required.
Requirements:
- Bachelor’s degree in Business, Commerce, Supply Chain, Marketing or a related field is preferred.
- 2–4+ years’ experience in a Sales Coordinator, Customer Service or Order Management role within a product-based or e-commerce environment.
- Proven experience managing high-volume order processing, ideally 10+ orders per day, with strong attention to detail.
- Experience working with ERP systems such as MYOB, NetSuite or similar for order entry and data management.
- Exposure to e-commerce platforms such as Shopify or Neto, particularly in environments with partial system integration.
- Strong understanding of logistics coordination, including working with couriers and managing delivery workflows.
- Excellent written and verbal communication skills, with the ability to manage customer expectations effectively.
- High level of accuracy and attention to detail, particularly in data entry and order processing.
- Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
- Comfortable working across multiple systems and processes, including manual workarounds where integrations are limited.
- Basic marketing administration exposure, such as email marketing support, is advantageous but not essential.
- Proactive, solutions-focused mindset with the ability to work independently and take ownership of outcomes.
- Strong interpersonal skills and the ability to collaborate across sales, operations and logistics teams.
Benefits:
- Work from home
- Mon - Fri: 7:00 AM – 4:00 PM PHT (*adjustments will be made for daylight saving time*)
- HMO with 2 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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