Sales Operations Analyst
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Job Description
Sales Operations Analyst at Safari One coordinating and managing sales orders for U.S. clients. Facilitating communication between sales reps and vendors while ensuring processes run efficiently.
Responsibilities:
- Facilitate communication and coordination between Sales Reps on monitoring orders, updates, and status.
- Assist Sales Reps on creating quotes for client, requesting quotes from vendors, and placing orders.
- Monitor, troubleshoot, modify, and notify concerned departments of any problems that impede an order's prompt and effective processing.
- Constantly liaise with vendors, sales reps, management and purchasing teams on any issues concerning orders and stock availability.
- Collate and generate daily summary of sales and backorder reports for Sales Management and Directors.
- Ensure compliance with company policies, procedures, and regulatory requirements related to sales operations, data privacy, and confidentiality.
- Identify opportunities for process improvements and efficiency gains within the sales organization, and work with stakeholders to implement changes that enhance productivity and performance.
Requirements:
- 3 - 5 years of experience in sales support, customer service, or a related field.
- Impeccable verbal and written English skills.
- Must have a quiet, dedicated home office space and a reliable, high-speed internet connection.
- A strong customer-centric mindset with the ability to understand customer needs, provide solutions, and ensure a positive customer experience.
- Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
- Keen attention to detail and the ability to learn from mistakes for continuous improvement.
- Exceptional self-motivation with the ability to manage and prioritize multiple projects.
- Ability to collaborate effectively with cross-functional teams, including sales, finance, operations, and other stakeholders to achieve common goals.
Benefits:
- Brand New Work from Home Equipment (laptop, desktop monitor, headset)
- Mandatory government benefits + 13th month pay.
- HMO (medical & dental) + 1 dependent
- 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar.
- Birthday Leave
- Year-End Bonus
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