Sales Operations Manager
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Job Description
Sales Operations Manager responsible for managing Costco account operations at SharkNinja. Overseeing demand planning, inventory, and analyzing sales performance.
Responsibilities:
- Serve as a primary liaison between the Costco account and internal teams, translating account-specific needs into actionable priorities and ensuring consistent, timely communication across stakeholders.
- Own long-range forecasting (12–18 months), sales flow, and inventory planning in partnership with demand planning, operations, and sales teams, with particular focus on mitigating risk around high-velocity tentpole events.
- Manage multiple forecasting systems, actioning against updates to inventory flows, promotional plans, pricing structures, and data governance for both new and existing SKUs.
- Coordinate with analyst, strategic sales, and demand planning teams to track promotional performance, recalibrate forecasts, and develop forward-looking shipment strategies.
- Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution.
- Support trade-spend optimization and healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITDA objectives.
- Contribute to sales strategy development and execution, continuously analyzing sales and operational performance to surface insights and drive improvement.
- Lead weekly customer meetings and deliver timely financial updates, ad hoc reporting, and structured business reviews with clear, data-driven recommendations.
- Build compelling internal and customer-facing presentations and strategic decks while maintaining a strong working knowledge of key product categories and the competitive landscape.
- Bring intellectual curiosity and creative problem-solving to every challenge, identifying non-obvious solutions and continuously raising the bar on operational excellence.
Requirements:
- Bachelor's degree required; concentration in Business, Finance, or a related field preferred.
- 5+ years of experience in demand planning, supply chain management, business analytics, or a financial role within the consumer products industry.
- Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks.
- Proven track record of thriving in a collaborative, cross-functional team environment.
- Prior operational or sales experience with a large-format retailer (Costco or Sam’s Club experience strongly preferred).
- Advanced proficiency in the Microsoft Office Suite; strong analytical skills and exceptional attention to detail.
- Excellent communication, organizational, project management, and interpersonal skills.
- Ability to manage competing priorities and execute effectively in a fast-paced, deadline-driven environment with a consistent positive attitude.
- Willingness to travel approximately 20% for corporate events and visits to SharkNinja HQ (Needham, MA).
Benefits:
- medical insurance
- dental insurance
- vision insurance
- flexible spending accounts
- health savings accounts (HSA) with company contribution
- 401(k) retirement plan with matching
- employee stock purchase program
- life insurance
- AD&D
- short-term disability insurance
- long-term disability insurance
- generous paid time off
- company holidays
- parental leave
- identity theft protection
- pet insurance
- pre-paid legal insurance
- back-up child and eldercare days
- product discounts
- referral bonus program
- more
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