Senior Manager, Sales Operations
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Job Description
Senior Manager optimizing Salesforce, sales tooling, and rep adoption for Angi’s home services marketplace. Driving operational improvements, analytics, and change management across sales teams.
Responsibilities:
- Develop a deep understanding of the end-to-end sales motion, workflows, and rep experience across all sales segments through shadowing, interviews, and usage data
- Identify pain points, inefficiencies, and improvement opportunities in tools and processes
- Translate rep feedback and usage patterns into prioritized enhancement recommendations
- Serve as the internal voice of sales representatives in tooling and process decisions
- Act as the primary business steward for Salesforce and own its changes, enhancements, feature requests, data quality, workflow automation, and reporting standards
- Aggregate, triage, and prioritize requests from sales leadership, representatives, and cross-functional partners
- Evaluate trade-offs and maintain an improvement roadmap
- Oversee Salesforce data integrity and process consistency
- Evaluate, recommend, and support implementation of adjacent sales tools such as Clay, LeanData, and ZoomInfo
- Assess opportunities to embed AI and automation into sales workflows
- Design and support testing protocols for proposed changes
- Define and monitor success metrics, including adoption rates, usage trends, and rep productivity impact
- Drive adoption through documentation, training, and structured change management
- Synthesize learnings to inform prioritization and continuous improvement
- Build and maintain reports and dashboards covering tooling adoption, backlog health, and shipped improvements
- Translate operational data into executive-ready analyses and recommendations
- Establish and run a regular operating cadence with Sales leadership on work in progress, priorities, and outcomes
- Report to the Director of Sales Operations
Requirements:
- 6+ years of experience in Sales Operations, Revenue Operations, or a related field
- Hands-on Salesforce experience required, including reporting, dashboards, workflow/process design, and data quality management
- Salesforce Admin certification is a strong plus
- Proven ability to manage a complex backlog and prioritize competing stakeholder needs
- Experience working cross-functionally with technical or product teams to deliver systems improvements
- Demonstrated ability to drive tool adoption through documentation, training, and change management
- Strong data analytics capability, including analyzing usage and adoption data, identifying trends, and translating findings into recommendations
- Excellent written and verbal communication skills
- Ability to translate business needs into technical briefs and data insights into executive narratives
- Ability to follow through, operate independently in ambiguity, and demonstrate a bias toward action
- Experience with sales engagement or conversation intelligence tools such as Outreach, Gong, Clari, or ZoomInfo is a nice-to-have
- Familiarity with SQL, Tableau, Looker, or other BI tools is a nice-to-have
- Experience evaluating or operationalizing AI/automation use cases in a sales environment is a nice-to-have
- Prior experience in a high-growth marketplace or B2B SaaS environment is a nice-to-have
Benefits:
- Competitive year-end performance bonus
- Equity package
- Full medical, dental, and vision package
- Flexible vacation policy
- Pet discount plans
- Retirement plan with company match (401K)
- Opportunity to work with sharp, motivated teammates on unique challenges
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