Sales Representative
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Job Description
Remote Sales Representative managing customer accounts, orders, claims, and sales opportunities. Supporting customers through phone, email, and chat while achieving Contact Center goals.
Responsibilities:
- Act as the primary point of contact for customers
- Manage accounts and selling activities
- Achieve sales goals and Contact Center metrics
- Increase brand awareness
- Handle customer transactions including order status, claims, order tracking, and artwork uploads
- Answer incoming customer calls, emails, and chat requests within defined SLAs
- Proactively call assigned customers to identify additional sales opportunities
- Identify add-on and solution-selling opportunities
- Route proactive sales opportunities to management or enter opportunity details into provided tools
- Follow up on product backorders and manage orders
- Configure components to identify or clarify customer solutions
- Complete outbound calls and email communications for customer initiatives, campaigns, event recruitment, and vendor leads
- Advise customers on product options, add-ons, and solutions
- Maintain product and vendor knowledge
- Maintain positive customer and consultant relationships and service-level expectations
- Manage designated customer contacts to grow sales and maintain business partnerships
- Provide price and availability information
- Submit, track, and escalate quotes and orders
- Resolve or route credit-related issues
- Investigate, escalate, and resolve customer complaints and issues
- Enter and audit orders for completion and accuracy
- Process claims, redo/replacement orders, and in-store credit
- Attend required training and complete assessments and learning checks
- Assist the Contact Center Team with administrative duties
- Maintain customer profiles in Admin Panel, FreshDesk, and other tools
- Perform other duties designated by Management
Requirements:
- Associate's/Bachelor's Degree
- Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry
- Experienced contact center professional
- Effective telephone, chat, email techniques and customer care
- Personal computing or keyboarding/data entry
- Moderate knowledge of Excel
- Excellent written and verbal communication skills
- Strong organizational skills
- Basic sales and negotiation skills
- Ability to attend required trainings and pass assessments and monthly learning checks
- Ability to work in a fast-paced environment with speed and accuracy
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