Sales Support Specialist
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Job Description
Sales Support Specialist at Bunzl supporting sales operations and delivering excellent customer service to key accounts. Managing inquiries, quotes, and maintaining CRM records while promoting sales growth.
Responsibilities:
- Demonstrate outstanding customer service to ensure an “easy to do business with” customer experience
- Provide general account, clerical, and sales support functions including order processing, return authorizations, client configurations, customer service, and reporting
- Produce accurate, high-quality work while making efficient use of time and resources
- Anticipate potential issues and recommend solutions
- Respond to or redirect inquiries from distributors, end-users, and manufacturers’ representatives
- Work with manufacturers’ representatives to promote new and innovative products
- Accurately answer questions regarding products and their applications
- Identify “Good, Better, Best” product alternatives across product categories
- Work independently or collaboratively with other departments to ensure goals and objectives are met
- Maintain strong working relationships with team members through regular communication and feedback
- Apply and support new work processes that improve team efficiency
- Serve as an on-site E-Commerce and Intranet resource
- Perform other duties as assigned
Requirements:
- High school diploma or GED equivalent required
- Bachelor’s degree preferred
- Previous client interaction and distribution experience is a plus
- Ability to provide superior customer service to both internal and external clients
- Strong problem-solving and analytical skills with the ability to recommend solutions and resolve issues
- Ability to work effectively both independently and within a team environment
- Strong organizational and time-management skills with attention to detail
- Sales and goal-oriented mindset
- Proficiency in Microsoft Office and the ability to learn new software and technologies
- Ability to follow established procedures while also identifying creative alternatives when appropriate
- Excellent verbal and written communication skills
- Ability to analyze information and determine appropriate actions based on prior experience.
Benefits:
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
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