SAP Basis Technical Project Manager
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Job Description
SAP Basis Technical Program Manager acting as primary advisor for strategic enterprise SAP customers. Leading cloud service delivery discussions in customer's SAP landscape management.
Responsibilities:
- Serve as the primary technical point of contact for customers regarding SAP technology and cloud service delivery
- Partner with the Client Delivery Manager (CDM) to maintain regular stakeholder cadence and manage service delivery expectations
- Lead and own technical discussions, coordinating with internal SAP delivery experts as needed
- Maintain a deep understanding of the customer’s SAP landscape and system interdependencies
- Support account and technical operations teams in executing service delivery plans and schedules
- Analyze customer technical requirements and drive issues to resolution by coordinating the appropriate technical experts
- Present technical offerings, architecture details, and engagement models to internal and external stakeholders
- Guide customers on Business Continuity, Security, Compliance, and Network architecture
- Assess customer security and network requirements to ensure alignment with SAP security architecture standards
- Conduct monthly technical and operational reviews against cloud architecture and roadmap
- Drive issue resolution plans through to completion
- Support SAP migration and modernization roadmaps in collaboration with partners, system integrators, and SAP professional services
Requirements:
- 4+ years SAP Basis administration experience (required)
- 4+ years customer-facing SAP technical consulting
- 4+ years solution design, enterprise architecture, or SAP implementation experience
- 2+ years technical project management for SAP operations or implementations
- Bachelor’s degree or higher in Computer Science, Engineering, or Information Management
- Strong knowledge of SAP product portfolio and solution offerings
- Proven technical project/program management and customer-facing experience
- Ability to translate complex technical concepts for non-technical stakeholders
- Strong engagement management, relationship-building, and de-escalation skills
- Excellent communication, presentation, and facilitation skills
- Understanding of SAP solution releases, platform interdependencies, and cloud-based operations
- Experience with at least one hyperscaler: AWS, Azure, or GCP
Benefits:
- Health insurance
- Remote work options
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