SAP HCM Consultant – UK & Irish Payroll
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Job Description
SAP HCM Consultant focused on UK and Irish Payroll, delivering expert support and managing client relationships in a virtual European team.
Responsibilities:
- Provide expert support for SAP HCM UK and Ireland Payroll, resolving tickets and ensuring smooth payroll operations
- Manage day-to-day support across SAP HCM modules including Payroll, PA, OM, TM.
- Investigate and resolve incidents and service requests within SLA timelines
- Deliver clear documentation, root-cause analysis and practical solutions
- Support minor enhancements and change requests with precision
- Monitor system performance and escalate complex issues when needed
- Collaborate with internal teams and clients to ensure seamless AMS delivery
- Ensure compliance with legal and internal standards in all support activities
- Share knowledge and mentor junior consultants to strengthen team capability
- Contribute to service improvement initiatives and incident reviews
Requirements:
- At least 5 years of hands-on experience with SAP HCM UK and Ireland Payroll, including configuration, testing and support
- Strong understanding of operational payroll and HR processes, including UK and Ireland payroll legislation
- Proven experience in client support environments, managing high ticket volumes and meeting SLA targets
- Ability to work independently, guide others and improve service delivery processes
- Experience managing client relationships and communicating effectively with stakeholders
- Confidence in identifying issues, proposing solutions and escalating appropriately
- Collaborative mindset with the ability to work across teams, partners and vendors
- Excellent communication skills in English, both written and verbal
- Commercial awareness and commitment to delivering within client expectations
- Experience with SuccessFactors is a plus, but not essential
Benefits:
- Work from home with flexible arrangements
- Be part of a knowledgeable and supportive European team
- Make a real impact in payroll operations for leading clients
- Grow your expertise in a stable, collaborative environment
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance (with option to add dependents)
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO! (£100 cash prize draw)
- Work-life balance and flexibility ethos
- Strong leadership with an open-door policy
- Non-hierarchical approach to people management
- Company social and team bonding events
- Annual Leave Purchase scheme
- Additional leave for Long Service (+1d holiday from start of 5th year of service)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Mental health support
- Employee Assistance Programme (“Zealth”)
- Paid time off for community volunteering ("The Good Zeed")
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
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