Senior Business Analyst – BPM, Training, LMS
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Job Description
Senior Business Analyst modeling business processes and developing LMS training materials for Gainwell Technologies. Supporting healthcare solution implementations, operational readiness, and user adoption.
Responsibilities:
- Develop, maintain, and validate current- and future-state business process models, workflows, process documentation, and supporting materials
- Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams
- Gather requirements, document business processes, and assess operational impacts
- Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts
- Recommend improvements supporting efficient operations and successful implementations
- Review system data, SQL-based extracts, database relationships, and business scenarios for process validation and operational readiness
- Align process documentation, training content, and readiness materials with approved requirements and solution design
- Collaborate on implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes
- Manage assigned work independently, communicate project status and risks, and deliver within established timelines
- Translate processes, requirements, system functionality, and procedures into training and readiness materials
- Develop and maintain job aids, training guides, process maps, workflow documentation, SOPs, and enablement resources
- Document role-based workflows, user access considerations, security impacts, and training requirements
- Review deliverables for clarity, consistency, traceability, accuracy, and compliance with standards
- Contribute to templates, standards, reusable assets, lessons learned, and knowledge repositories
- Provide guidance, peer review, and knowledge sharing to less experienced analysts, modelers, and training resources
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in a related field or an equivalent combination of education and experience
- 6+ years of experience in business analysis, business process modeling, operational readiness, training development, system implementation, or related disciplines
- Experience developing process models, workflow documentation, SOPs, training materials, job aids, and other business enablement deliverables
- Ability to facilitate discussions with business stakeholders, subject matter experts, clients, and technical teams
- Ability to translate business requirements, system functionality, and operational procedures into clear documentation and training content
- Working knowledge of healthcare, Medicaid, public-sector operations, or similar enterprise environments preferred
- Experience managing multiple priorities, meeting deadlines, and delivering high-quality work independently
- Understanding of business process analysis, workflow design, and process improvement methodologies
- Working knowledge of relational databases, data structures, data relationships, and system data
- Basic to intermediate SQL skills, including data validation, query interpretation, and analysis of business process impacts
- Familiarity with user access, security roles, permissions, and access controls
- Strong analytical, process-mapping, documentation, and problem-solving skills
- Excellent facilitation, communication, presentation, and stakeholder engagement abilities
- Ability to organize and communicate complex information clearly and appropriately for the audience
- Strong collaboration skills across business, technical, project, product, and training teams
- High attention to detail, quality, consistency, and traceability
- Ability to adapt to changing priorities and support process improvement, implementation, user readiness, and change adoption initiatives
- Willingness to travel as needed for client or team support
- Video cameras must be used during interviews and the initial week of orientation
- Photo required during screening for verification throughout recruitment
- Stable internet connection and quiet location required for screenings, interviews, and meetings
- AI tools, virtual backgrounds/filters, and visual enhancements prohibited during interviews
Benefits:
- Work flexibility
- Learning and career development
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Video cameras provided/required for interviews and initial orientation
- Remote work options from most US locations and territories
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