Senior Business Analyst, Configurator, Developer – ServiceNow
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Job Description
Senior Business Analyst/Configurator/Developer supporting federal government clients through ServiceNow implementation. Collaborating with stakeholders to deliver scalable and compliant solutions within Agile environments.
Responsibilities:
- Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements
- Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices
- Configure and support ServiceNow modules to meet program, operational, and compliance requirements
- Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards
- Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables
- Track and report project status, risks, and milestones to government and internal stakeholders
- Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework
- Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts
Requirements:
- Bachelor's degree (BS/BA) in Business Management, Computer Science, Software Engineering, Information Technology, or a related field (preferred)
- Minimum of two (2) years of professional experience
- Experience in one or more of the following ServiceNow modules: IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Employee Center Pro (ECP), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Vulnerability Response (VR)
- Nuvolo ServiceNow certifications
- ServiceNow micro-certifications
- Experience working with government or enterprise stakeholders to gather and analyze requirements
- Demonstrated ability to map complex business processes to ServiceNow functionality
- Hands-on experience with ServiceNow software installation and configuration
- Experience estimating, planning, and managing ServiceNow implementation efforts
- Experience working in Agile development environments
- Clearance Requirement: Ability to obtain and maintain a Public Trust clearance
- Citizenship Requirement: U.S. Citizenship is required due to federal contract requirements
Benefits:
- Flexible work arrangements
- Professional development opportunities
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