Senior Client Delivery Manager
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Job Description
Senior Client Delivery Manager at Aidin managing client relationships for healthcare technology implementations. Leading teams to ensure successful onboarding and operational excellence while adapting to client needs.
Responsibilities:
- Own strategic client relationships end-to-end from contract signature through go-live, serving as trusted advisor and primary escalation point for health system directors and VPs
- Proactively diagnose implementation challenges and hunt for improvement opportunities: spot patterns across implementations, conduct root cause analysis, interpret data, and distinguish signal from noise to drive systemic improvements
- Co-create and evolve our implementation playbook, bringing best practices from your experience while adapting them to healthcare IT realities and our startup context
- Coach and develop the implementation team, building their strategic thinking, judgment, and client management capabilities
- Coordinate cross-functionally with Sales, Product, Customer Success, and Engineering to ensure seamless handoffs and rapid issue resolution
- Establish implementation standards, success metrics, and scalable processes as we grow
- Balance competing stakeholder priorities: ensure we deliver on client commitments while managing scope, maintaining standards, and protecting team capacity
Requirements:
- 5-8 years of experience in management consulting, implementation, client success, or client delivery in healthcare technology and/or in B2B SaaS
- Track record of building or significantly evolving processes in ambiguous environments – not just executing established playbooks
- Exceptional client relationship management – comfortable serving as trusted advisor to health system directors, VPs, and C-suite stakeholders
- High EQ and stakeholder management skills – can read the room, influence without authority, and navigate organizational politics to keep implementations moving
- Strong problem-solving and pattern recognition – diagnose root causes, structure ambiguous problems, spot systemic issues before they're assigned to you, and make sound judgment calls on what matters most
- Data fluency – comfortable pulling, analyzing, and interpreting implementation metrics to identify trends, diagnose issues, and make data-informed decisions; can translate data into actionable insights
- Excellent communication – can articulate complex ideas clearly, adapt messaging for different audiences (technical teams to C-suite), and manage difficult conversations
- Experience coaching or managing 2-4 people, with ability to develop their strategic thinking and client management skills
- Ability to thrive in startup or high-growth environments where you define how things should work
- Healthcare domain knowledge (prior authorization, care transitions, post-acute care, EMR integrations) is a plus, but not required
Benefits:
- Flexible remote work environment
- Generous PTO Policy, plus 12 national holidays
- Several Team Offsites each year where we come together and align on our vision, mission, values, and strategic initiatives
- Comprehensive benefits package
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