Senior CRM Account Executive

Posted 1hrs ago

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Job Description

Senior CRM Account Executive selling ServiceNow’s AI-powered CRM and workflow solutions. Building executive relationships, driving quota attainment, and expanding enterprise customer accounts.

Responsibilities:

  • Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
  • Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process
  • Develop account and territory plans identifying priority customers, growth opportunities, and required actions
  • Oversee client relationship mapping and orchestrate account strategy across a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
  • Advise customers as a trusted advisor on how ServiceNow CRM can help achieve business goals
  • Hold Customer Business Reviews to understand use cases and objectives, assess customer adoption, and identify expansion opportunities
  • Present, demonstrate, and provide customers confidence to invest in ServiceNow CRM Solutions
  • Shape ServiceNow’s CRM business through transformational sales opportunities

Requirements:

  • 10+ years of sales experience within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
  • Track record of high quota attainment and consistently hitting annual sales targets
  • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Experience promoting a customer success focus in a “win as a team” environment
  • Willingness to travel up to 50%

Benefits:

  • Flexible or Remote work persona
  • Equal opportunity employment
  • Reasonable accommodations during the application process