Senior CRM Account Executive
Posted 1hrs ago
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Job Description
Senior CRM Account Executive selling ServiceNow’s AI-powered CRM and workflow solutions. Building executive relationships, driving quota attainment, and expanding enterprise customer accounts.
Responsibilities:
- Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
- Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process
- Develop account and territory plans identifying priority customers, growth opportunities, and required actions
- Oversee client relationship mapping and orchestrate account strategy across a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
- Advise customers as a trusted advisor on how ServiceNow CRM can help achieve business goals
- Hold Customer Business Reviews to understand use cases and objectives, assess customer adoption, and identify expansion opportunities
- Present, demonstrate, and provide customers confidence to invest in ServiceNow CRM Solutions
- Shape ServiceNow’s CRM business through transformational sales opportunities
Requirements:
- 10+ years of sales experience within software OR solutions sales organization
- Experience establishing trusted relationships with current and prospective clients and other teams
- Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
- Track record of high quota attainment and consistently hitting annual sales targets
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience promoting a customer success focus in a “win as a team” environment
- Willingness to travel up to 50%
Benefits:
- Flexible or Remote work persona
- Equal opportunity employment
- Reasonable accommodations during the application process


















