Senior Director, Financial Aid
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Job Description
Senior Director of Financial Aid overseeing the Community Solution's financial aid operations and compliance across multiple institutions. Leading initiatives and advising executive leadership on strategic financial aid matters.
Responsibilities:
- Oversee all centralized financial aid operations, including application processing, verification, awarding, advising, disbursement coordination, and student support
- Ensure timely, accurate, and compliant administration of federal, state, institutional, and private financial aid across all institutions
- Maintain accountability for service delivery, processing timelines, and the overall student financial aid experience
- Provide strategic direction and oversight to the Director of Financial Aid, who manages day-to-day operations and staff execution
- Monitor operational performance, workflow efficiency, and service levels to support enrollment, persistence, and financial integrity
- Lead the centralized financial aid function, establishing priorities, performance expectations, and operational standards
- Ensure alignment between operational execution and regulatory, institutional, and student experience expectations
- Maintain ultimate accountability for all financial aid-related functions, outcomes, and compliance obligations, including institutional eligibility for Title IV participation
- Serve as the final escalation point for complex, sensitive, or high-risk financial aid matters
- Lead systemwide financial aid initiatives, including regulatory implementation, process transformation, and system enhancements
- Represent Financial Aid in executive discussions, governance forums, and cross-functional initiatives
- Serve as the primary representative of Financial Aid in systemwide planning and decision-making efforts
- Partner with institutional and system leadership to align financial aid strategy with enrollment, retention, and financial sustainability goals
- Advise executive leadership on regulatory risk, policy interpretation, and strategic decision-making
- Ensure financial aid administration across all institutions complies with federal Title IV regulations, state requirements, and institutional policies
- Oversee systemwide readiness for audits, program reviews, and regulatory inquiries, in coordination with compliance leadership
- Ensure consistent interpretation and application of regulatory requirements across institutions
- Partner with compliance leadership to implement new or revised regulatory requirements into operational practice
- Maintain oversight of policies, procedures, and controls to support institutional eligibility and regulatory compliance
- Collaborate with Student Accounts, Registrar, Admissions, Institutional Research, Academics, and Information Technology to ensure alignment across the student financial services lifecycle
- Support coordination of financial aid with billing, disbursement, and academic activity to ensure accuracy and minimize student impact
- Contribute to systemwide initiatives related to financial literacy, student communications, and service delivery improvements
- Identify systemwide risks, inefficiencies, and opportunities for improvement through data analysis and performance monitoring
- Support implementation and optimization of financial aid systems and processes in partnership with IT and system leadership
- Drive process improvements that enhance efficiency, compliance, and the overall student experience
Requirements:
- Bachelor’s degree from an accredited institution; Master’s degree preferred
- Minimum of 7 years of experience in financial aid administration
- Demonstrated experience in leadership, oversight, or system-level coordination of financial aid functions
- Experience managing regulatory compliance, audits, or program reviews
- Experience in a multi-campus or system-based environment strongly preferred
- Comprehensive knowledge of federal Title IV programs, regulations, and compliance requirements
- Demonstrated ability to interpret complex regulatory requirements and translate them into operational strategy
- Strong analytical, organizational, and problem-solving skills
- Ability to lead through influence in a multi-institution, matrixed environment
- Excellent written and verbal communication skills
- Ability to manage high-risk, high-impact issues with sound judgment and urgency
- High level of professionalism, discretion, and executive presence.
Benefits:
- generous paid time-off
- medical and dental insurance coverage
- life and disability insurance
- retirement plan with employer contribution
- multiple flexible spending accounts
- tuition reimbursement
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