Senior Director, Head Launch Excellence
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Job Description
Senior Director building Amgen’s global Launch Excellence capability for biopharmaceutical launches. Leading launch governance, readiness standards, AI-enabled workflows and the India Capability Center team.
Responsibilities:
- Define and operationalize the Launch Excellence operating model, including launch-clock scope, global-to-local handoffs, governance, decision rights, service levels and escalation paths
- Set launch readiness quality standards, prepare milestones and leadership touchpoints, and manage risk and decision logs
- Partner with Global, Regional and Affiliate teams to translate launch strategy into integrated launch plans and market activation support
- Implement hands-on, guided and self-service Launch Excellence support based on brand priority, market relevance, launch complexity and risk
- Hire, onboard and manage the Amgen India Capability Center Launch Excellence team
- Build launch dashboards, readiness tools, quality checks, checklists, self-assessments, KPI dictionaries, playbooks and AI-enabled workflows
- Establish readiness routines, heatmaps, KPI definitions, risk triggers, decision records and escalation mechanisms
- Develop onboarding, learning modules, communities of practice, reusable launch cases, after-action reviews and post-launch retrospectives
- Establish global launch forums to share lessons learned and best practices
- Build trusted relationships with global, regional and local leaders
Requirements:
- Bachelor's degree required; advanced degree preferred
- Extensive biopharmaceutical commercial experience, ideally 22–26 years across global, regional and local marketing and commercial roles
- Proven serial launch track record across multiple products, brands, markets and launch archetypes
- Direct experience leading launch excellence, launch readiness, launch operations or multi-market execution
- Experience with integrated launch plans, critical-path milestones, risk mitigation and launch governance
- Proven people management experience, including building teams, setting operating models and coaching talent in complex matrix environments
- Ability to engage senior stakeholders, influence across functions and communicate clearly with executive audiences
- Strong project management, organizational and analytical skills
- Comfort using dashboards, KPIs and risk-based decision-making
- Experience with digital tools, dashboards, AI-enabled workflows or automation in commercial operations, launch readiness or launch execution preferred
Benefits:
- Competitive and comprehensive Total Rewards Plans aligned with local industry standards
- Professional and personal growth and well-being support
- Collaborative culture
- Reasonable accommodation for individuals with disabilities
- Equal Opportunity employment
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