Senior Disability Claims Manager
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Job Description
Disability Case Manager at TELUS Health assisting employees with health-related absences. Conducting assessments, communicating with stakeholders, and implementing return-to-work strategies.
Responsibilities:
- Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
- Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
- Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
- Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
- Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
- Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
- Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
- Attend Case Management and Disability Management department team meetings
- Other projects and tasks as assigned
Requirements:
- 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education
- Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
- Registration or professional status within the disability management or professional health sector would be an asset
- Strong communication skills with exceptional customer service focus
- Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
- Detail oriented focus with ability to work independently in fast paced environment
- Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
Benefits:
- A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs
- Minimum 3 weeks of vacation
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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