Senior Engagement Manager – EU
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Job Description
Senior Engagement Manager at Albert leading the post-sale lifecycle for enterprise customers. Driving adoption and value realization through transformation initiatives and collaboration with internal teams.
Responsibilities:
- As a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers.
- You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized.
- You will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources.
- Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully.
- Build and manage deployment schedules, tracking progress against milestones.
- Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training.
- Anticipate risks, proactively resolve issues, and escalate when necessary.
- Ensure delivery outcomes are translated into measurable customer value.
- Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies.
- Own the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor.
- Develop and execute customer success plans aligned to business transformation outcomes.
- Drive product adoption across scientific and operational workflows.
Requirements:
- 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services.
- Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus.
- PMP and/or CAPM certification a plus.
- Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes.
- Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders.
- Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred.
- Ability to analyze customer data and use insights to drive decisions and actions.
- Familiarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required.
- Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels.
- Experience in nurturing long-term (multi-year) partnerships is essential.
- Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives.
- Strong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools.
- Ability to travel ~20 to 50% (North America and Europe).
Benefits:
- We love distributed teams. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe.
- We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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