Senior/Lead Channel Account Manager
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Job Description
Channel Account Manager responsible for driving revenue through partnerships with marketplace and channel partners. Collaborating with executive-level partners and aligning revenue goals.
Responsibilities:
- You will own our channel and marketplace partnership strategy, developing and executing multi-year joint go-to-market plans that directly drive sourced pipeline, co-sell momentum, and closed revenue.
- You will build and maintain executive-level relationships with priority partners, aligning Help Scout’s revenue goals with partner initiatives and ensuring strong quarterly business outcomes.
- You will collaborate closely with Sales to lead account mapping, pipeline reviews, and opportunity execution, enabling partner sellers to confidently position and close Help Scout opportunities.
- You will develop joint marketing and marketplace initiatives — including events, campaigns, and listing optimizations — that generate measurable TCV and pipeline impact.
- You will track, analyze, and report on sourced, influenced, and co-sell revenue metrics, ensuring our alliance investments deliver clear and repeatable ROI.
Requirements:
- You bring 5–10+ years of experience in partnerships, alliances, or strategic sales roles with direct accountability for driving revenue through channel or marketplace ecosystems.
- You have hands-on experience working within or alongside partners such as AWS (APN, Marketplace, co-sell), TD SYNNEX, Carahsoft, or similar hyperscaler and distribution models.
- You have a proven track record of turning partnership strategy into measurable pipeline and closed revenue, not just relationship management.
- You are comfortable engaging senior stakeholders, navigating matrixed organizations, and aligning cross-functional teams to execute joint GTM plans.
- You are data-driven, commercially minded, and fluent in SaaS sales cycles, cloud economics, and modern go-to-market motions, with curiosity about how AI is shaping partner ecosystems.
- You are highly proficient with AI-powered tools and incorporate them into your daily workflow to increase productivity, improve decision-making, and drive measurable outcomes.
Benefits:
- Competitive salary and an internal, transparent salary formula based on market data
- Flexible time off – you choose the holidays and vacations that make sense for you
- 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
- A home office stipend to help you get set up and productive
- A co-working stipend up to $300 a month if you choose to work out of your house
- A yearly professional development stipend of $1,800 to help you grow in your craft
- If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
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