Senior Manager, Inside Sales
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Job Description
Senior Manager leading Inside Sales team and driving efficiency for Insulet Corporation's diabetes management products. Overseeing operations, coaching managers, and ensuring compliance across departments.
Responsibilities:
- Provide leadership to a team of Inside Sales managers/supervisors
- Implement strategies that balance internal operations and efficiency objectives, regulatory requirements, customer advocacy and customer pipeline management
- Manage the day to day operations of the inside sales team including but not limited to coaching and developing both managers and representatives on daily job activities
- Implement programs supporting team engagement levels
- Drive and support training initiatives
- Ensure accountabilities to metrics and productivity measurements
- Drive increased effectiveness and efficiency in key business processes
- Develop plans for resourcing support including budget, headcount, skills/competencies, training requirements and performance standards
Requirements:
- 10+ years' work experience, to include 5+ years' experience in sales and 3+ years' experience leading leaders
- Bachelor’s Degree
- Management of an inside sales center (or equivalent experience) with vendor management, retail and mail order pharmacy experience, and partner relationships as a critical component.
- Experience implementing complex product training across a diverse work team (internal and external).
- Strong analytical skills, with prior experience analyzing call metrics.
- Familiarity with diabetes industry or strong basic knowledge of the disease and treatment is very helpful.
- Excellent communication and leadership skills are necessary to effectively manage this department.
- Strong hands-on computer and analysis skills.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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