Inside Sales, Training Associate
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Job Description
Inside Sales & Training Associate providing customer support and training for healthcare providers. Engaging with customers via various channels and representing CEFALY Technology at medical conferences.
Responsibilities:
- Serve as the main interface for institutional customers through phone, email, and video conferencing.
- Act as the primary customer contact for assigned accounts.
- Conduct customer discovery and coordinate follow-up training (cold calling).
- Conduct and execute strategic sales to drive revenue growth and market expansion.
- Travel on-site to provide high-quality training to healthcare providers.
- Schedule and follow up on meetings coordinated by inside sales associates.
- Process and track customer orders accurately.
- Work collaboratively with Customer Service to resolve questions, issues, and complaints.
- Drive add-on and associative sales.
- Convert prospects into active customers.
- Represent CEFALY Technology at trade shows and medical conferences.
Requirements:
- Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
- Medical sales or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
- 1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
- Experience using a CRM system; Salesforce preferred.
- Strong business acumen and sound professional judgment.
- Excellent communication skills in written and spoken English, including grammar and professional tone.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Ability to navigate remote customer environments and facility endpoints.
- Experience with VA Medical Centers is a plus.
- Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.
Benefits:
- Health insurance (80% employer-paid)
- Employer-paid Dental and Vision
- IRA with company match (no vesting period)
- Paid PTO
- Paid company holidays
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