Operations Customer Expert, German – English
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Job Description
Customer Expert supporting Booking.com travelers with German-English assistance on bookings, changes, cancellations, and travel plans. Resolving issues remotely for TP Georgia.
Responsibilities:
- Handle inbound calls and written inquiries from customers
- Provide clear, friendly, and professional support in German and English
- Offer expert guidance on bookings, changes, cancellations, and travel plans
- Update and maintain customer and booking data
- Work closely with the team to deliver the best customer experience
- Support Booking.com travellers by answering questions, resolving issues, and guiding them toward unforgettable trips
Requirements:
- Fluent German language skills, both spoken and written
- Very good English skills
- Strong customer orientation and communication skills
- Ability to interact confidently with diverse customer types
- Good computer skills and fast typing
- Creative, solution-oriented mindset and strong team-player approach
- Willingness to work in shifts, weekends, and public holidays
- Experience in a similar role is a plus, but not required
- Residence in Georgia is required
Benefits:
- ერთჯერადი სასტარტო/Sign-on ბონუსი 2000 ლარი
- Christmas Bonus: 50% of your salary after successfully completing the probation period
- Night Shift Allowance
- 650 Life Event Bonus
- Up to 2,000 GEL Referral Bonus
- სხვა bonus schemes
- ანაზღაურებადი პრემიუმ ჯანმრთელობის დაზღვევა თქვენთვის და თქვენი ოჯახის წევრებისთვის / Paid Health Insurance for you and your family
- ანაზღაურებადი ტრენინგი / Paid Training
- Fast career growth — promotion to Senior level possible after 6 months
- Work from home or from the office
- Wellbeing offerings: yoga, pilates, events, and more
- Psychological support: confidential consultations with professional psychologists
- Corporate benefits with partner companies
- Prime location on Rustaveli Avenue with a modern office, chill-out & gaming zone
- Late shift transportation
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