Operations Lead
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Job Description
Operations Lead implementing M7 Health’s AI-powered healthcare workforce platform at hospitals. Leading go-lives, stakeholder training, adoption, and customer feedback for product improvements.
Responsibilities:
- Lead implementation experiences at new M7 Health customer sites
- Own relationships with facility leaders and coordinate activation activities
- Project manage the full go-live process, ensuring activities are planned, assigned, and successfully executed
- Understand hospital staffing workflows, including unit-specific operations
- Ensure all units and personnel are correctly accounted for in the M7 platform
- Train unit leadership and key stakeholders on the M7 platform
- Drive successful platform adoption during the first month after go-live
- Maintain relationships with facility leaders and nurse managers
- Monitor platform engagement and proactively address adoption barriers
- Synthesize customer feedback and surface product-improvement patterns to the product team
- Improve playbooks, share learnings, and help teammates develop product mastery
Requirements:
- Strong project management skills and ability to run activations end-to-end
- Ability to coordinate with hospital leadership, hundreds of staff members, and internal team members over multiple weeks
- Ability to independently plan and execute projects
- Ability to understand nursing-unit staffing workflows and configure the M7 platform appropriately
- Ability to train unit leadership and key stakeholders on the M7 platform
- Clear, proactive communication with customers and internal stakeholders
- Ability to identify risks and translate complex operational situations into clear updates
- Ability to teach people new technology and build collaborative customer relationships
- Willingness to travel substantially, typically twice per month for 2–3 days per trip
- Availability to work Eastern Time hours during the standard workday
- Must be authorized to work in the United States
Benefits:
- Annual performance-based bonus
- Healthcare benefits
- Remote work arrangement
- Access to the Manhattan office
- In-person collaboration opportunities
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