Operations Customer Expert, German and English Speaker
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Job Description
Booking.com customer support expert assisting German- and English-speaking travelers with bookings, changes, and cancellations. Handling calls and written inquiries remotely from Georgia.
Responsibilities:
- Handle inbound calls and written inquiries from customers
- Provide clear, friendly, and professional support in German and English
- Offer expert guidance on bookings, changes, cancellations, and travel plans
- Update and maintain customer and booking data
- Work closely with the team to deliver the best customer experience
Requirements:
- Fluent German language skills, both spoken and written
- Very good English skills
- Strong customer orientation and communication skills
- Ability to interact confidently with diverse customer types
- Good computer skills and fast typing
- Creative, solution-oriented mindset and strong team-player approach
- Willingness to work in shifts, weekends, and public holidays
- Residence in Georgia is required
- Experience in a similar role is a plus, but not required
Benefits:
- Christmas Bonus: 50% of your salary after successfully completing the probation period
- Night Shift Allowance
- 2000 GEL sign-on bonus
- Up to 2,000 GEL referral bonus for successful hires
- 650 GEL Life Event Bonus
- Other bonus schemes
- Paid Health Insurance for you and your family
- Paid Training
- Work from home or from the office
- Fast career growth – promotion to Senior level possible after 6 months
- Wellbeing offerings: yoga, pilates, events, and more
- Psychological support: confidential consultations with professional psychologists
- Corporate benefits with partner companies
- Modern office with chill-out and gaming zone
- Late shift transportation
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