Senior Manager, Process Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior process manager scaling Capital One Shopping operations, controls, and risk management. Driving process enhancements and international expansion through cross-functional partnerships.
Responsibilities:
- Influence, manage, and own process management activities for Shopping, including PLA/PRA assessments, process and control creation and validation, and audit activities
- Lead Shopping’s adherence to email governance, sanctions processes, external data sharing, and script governance
- Lead risk assessments, solve problems to remediate issues, create efficiencies, and reduce risk
- Document risks, results, and issues and work with internal partners on remediation plans
- Partner with Shopping team leads and enterprise partners to ensure clear communication of project requirements
- Serve as point of contact for risk and audit partners
- Provide subject matter expertise on processes when representing the department in projects and meetings
- Advise on risk, process, and data management requirements for new initiatives and Enterprise requests
- Apply inquiry and analysis to make recommendations and decisions
- Question the obvious, explore options, and develop alternatives
Requirements:
- Bachelor's Degree or Military experience
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in Relationship management
- Capital One will not sponsor a new applicant for employment authorization for this position
- Preferred: Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- Preferred: At least 5 years of experience in Process management
- Preferred: At least 5 years of experience in Project management
- Preferred: At least 5 years of experience in Relationship management
Benefits:
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
- Equal opportunity employer committed to non-discrimination
- Reasonable accommodations for applicants
Similar Jobs
Operations Advisor
Operations Advisor shaping product strategy and operational solutions for Evernorth Health Services’ pharmacy clients. Managing escalated issues, projects, sales consultation, and cross-functional improvements.
Operations Specialist, Fluent in English, Portuguese
Operations Specialist processing safety and pharmacovigilance data for IQVIA’s life sciences and healthcare services. Managing adverse-event records, coding, narratives, and regulatory-compliant delivery.
Patient Services Representative – Practice Operations
Patient Services Representative handling patient billing calls and self-pay collections for University of Maryland Faculty Physicians. Investigating accounts, resolving patient questions, and conducting follow-up.
Working Student, Sales Operations
Werkstudent Sales Operations bei Bikeleasing, Anbieter leasingfinanzierter Diensträder und Mobilitätslösungen. Pflege von HubSpot-CRM-Daten, SharePoint-Inhalten, Reports und Sales-Prozessunterlagen.
Senior GCP Ops Engineer
Senior GCP Ops Engineer managing containerized cloud infrastructure for RecruityTalent’s startup and enterprise clients. Automating GCP operations and building IaC solutions remotely from Bulgaria.
Specialist, Global Infrastructure Operations
Middleware specialist maintaining enterprise platforms for global IT operations. Supporting MQ, Tomcat, web services, clustering, performance tuning, and disaster recovery.
Senior Specialist, Global Infrastructure Operations
Senior database infrastructure specialist implementing and optimizing Oracle, PostgreSQL, SQL Server, and cloud platforms. Supporting mission-critical applications, high availability, performance, and disaster recovery for global IT operations.
Senior Development Operations Officer – Asia/South East Asia
Senior Development Operations Officer advancing climate, energy, and nature programs for Meliore Foundation. Leading project planning, reporting, communications, compliance, and partner engagement across Asia.
Senior Development Operations Officer – Europe
Senior Development Operations Officer advancing climate, energy, and nature programs at Meliore Foundation. Leading reporting, partner engagement, project coordination, and strategic communications across Europe.
Marketing & Partner Operations Manager
Marketing operations manager owning HubSpot, Salesforce, and PartnerStack systems for ChowNow’s restaurant technology platform. Improving lead routing, attribution, campaigns, and partner-sourced pipeline.
Senior Payment Operations Specialist
Senior Payment Operations Specialist managing reconciliations, exceptions, and compliance for Nomi Health’s healthcare payment solutions. Partnering with Product and Technology to improve platform reliability.
Program Finance and Operations Lead
Program finance and operations lead supporting budgets, funding, people, contracts, and projects. Enabling RMI’s global energy transition programs to operate effectively.
Client Technical Operations I
Client Technical Operations I handling Level 1 production troubleshooting for DentalXChange’s dental RCM and EDI support operations. Investigating, documenting, and escalating client issues using Salesforce, SQL, and API tools.
Associate Director, Operations – Ebola Response
FHI 360 operations leader coordinating Ebola response across countries. Managing emergency staffing, procurement, budgets, partners, compliance, and field operations.
Head of Cancer Center Strategy and Research Operations
Managing Director growing Attain Partners’ clinical consulting practice for academic and comprehensive cancer centers. Developing executive relationships, business opportunities, and high-impact cancer center transformation engagements.
Residential Solar Operations Specialist
Residential solar operations specialist managing billing, customer support, reporting, and compliance. Supporting IGS Energy’s scaling residential solar business through operational improvements and partner collaboration.
Credentialing & Operations Specialist
Credentialing specialist onboarding healthcare clinicians for CCI's clinical operations team. Managing compliance documentation, contracts, payroll support, and assignment readiness.
Support, Operations & Accounting Specialist
Spécialiste support comptable aidant les utilisateurs de Pennylane, logiciel français de gestion financière. Résolution de tickets, intégration de données et transmission des retours aux équipes produit.
Website Operations Manager, WordPress, Digital Platforms
Website Operations Manager maintaining WordPress websites, infrastructure, SEO, analytics, and AI search. Improving digital performance for an Egypt-based technology company.
P2P Growth Operations Manager – CIS
P2P Growth Operations Manager growing Binance’s blockchain and cryptocurrency ecosystem across CIS. Driving sales, partnerships, dispute resolution, transaction monitoring, marketing campaigns, and market research.