Senior Manager – Sales, Expansion
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Job Description
Senior Sales Manager leading Freshworks’ Expansion Sales organisation across Germany’s enterprise customer base. Driving SaaS upsell, cross-sell, revenue growth, and Account Manager performance.
Responsibilities:
- Lead and develop the Expansion Sales organisation across the Central region
- Drive sustainable revenue growth within the existing Enterprise and strategic customer base
- Own team sales performance, revenue targets, and execution
- Lead Account Managers to identify, develop, and close expansion opportunities
- Own the Expansion sales strategy and drive operational excellence
- Define and execute regional business strategy with the Regional Sales Director and leadership team
- Develop regional sales plans and go-to-market strategies
- Drive pipeline generation, opportunity management, deal strategy, negotiation, and closing
- Own sales forecasting, pipeline management, and reporting
- Support strategic and complex opportunities to maximise deal progression and closing success
- Build relationships with key customers and executive stakeholders
- Recruit, onboard, coach, and develop sales talent
- Provide feedback and performance management
- Collaborate with New Business Sales, Business Development, Customer Success, Solution Engineering, and other cross-functional teams
- Represent Freshworks, its products, and values at customer meetings, industry events, and conferences
Requirements:
- Bachelor's or Master's degree desirable
- 5+ years of experience in building and leading a sales team within a SaaS environment
- Ability to develop and execute a top-tier vision and go-to-market strategy
- Strong experience working with Enterprise Customers
- Understanding and ability to drive the strategic development of the existing customer base
- Ability to collaborate with, leverage, and develop the partner ecosystem to increase and accelerate sales footprint
- Fluent German and English
- Inspiring leadership and ability to develop and lead teams by example
- Consistent achievement and overachievement of sales goals and targets
- Excellent communication skills
- Strong work ethic, self-motivation, resourcefulness, and resilience
- Valid right to work in Germany at the time of application
- Freshworks is unable to provide visa sponsorship
Benefits:
- Hybrid work model in the Berlin office with 3 fixed days: Monday, Wednesday & Thursday
- 100% remote work from anywhere in Germany for candidates based outside Berlin
- Equal opportunity workplace
- Inclusive and diverse working environment
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